We have extended the return policy over the festive period to offer flexibility for all online purchases. 

For any purchases made between November 23 and December 24, 2024, returns are extended until January 10, 2025.

You may return full priced items for a refund postmarked within 14 days of receiving your order.  Customers are responsible for return shipping costs.

Swimwear items and Beauty items cannot be refunded or exchanged.

Drop offs are not accepted at the return address (13 rue des Petites Ecuries).

Drop offs at the Paris store location located at 14 rue Saint-Claude are accepted for web returns.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current full priced item for a refund.

The Frankie Shop is not responsible for items not received due to shipping issues while in transit.

SALE ITEMS can be refunded within the European Union. 

Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.

Please click on the returns link below and follow the prompts to prepare your return. 
(please note, the cost of your return label - calculated on the return portal - will be deducted from your refund).

https://returns.eu.thefrankieshop.com

Drop-offs are not accepted at the return address.

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to the refund method chosen on the return portal.
Please allow up to 14 business days for your return to be processed.