Please allow 24-48 business hours for order processing before dispatching.
All orders ship from Paris.
Shipping costs are non-refundable.
HOLIDAYS DELIVERY
Please place your order through DHL Express before 3pm on December 19th to get it in time for the holidays.
FRANCE & MONACO
Free shipping for orders over 100 EUR
Europe only
STANDARD - DHL
9€ (1-3 business days in transit)
EXPRESS - DHL
15€ (1-2 business days in transit)
EUROPEAN DELIVERY
Free shipping for orders over 100 EUR
(Europe only)
STANDARD - DHL
15€ (1-3 business days in transit)
EXPRESS - DHL
20€ (1-2 business days in transit)
UNITED KINGDOM
STANDARD - DHL
15€ (1-3 business days in transit)
EXPRESS - DHL
20€ (1-2 business days in transit)
Custom taxes are calculated at checkout and paid upfront arrival.
You will not be charged any extra fees after placing your order and upon arrival.
AUSTRALIA
DHL EXPRESS
25€ (2-3 business days in transit)
Custom Taxes are NOT included (only estimated at checkout).
LOST PACKAGES
Unfortunately, we are not responsible for packages that may become lost in transit. Locating the package is the recipient's responsibility. We will, however, do everything in our power to assist you.
We ask that you select a secure delivery address, and preferably one where someone is able to receive your package directly.
WRONG SHIPPING ADDRESS
It is the customer's responsibility to locate their package if they have entered an incorrect shipping address.
Please note that if your items are returned to us, you will be fully responsible for the reshipment cost.
If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and RTS fees.
For further information, please contact us at contacteu@thefrankieshop.com