Support
Delivery

Please allow 24-48 business hours for order processing before dispatching.


All orders ship from Paris.

Shipping costs are non-refundable.

HOLIDAYS DELIVERY

FRANCE

Please order before midnight on December 17th to get it in time for the holidays.

For Parisian customers

For those in Paris seeking last-minute gifts, we provide a special courier service offering bike delivery until December 22, 2023. This convenient service can be accessed directly at the checkout.

EUROPE/UK/AUSTRALIA

For destinations in Europe, the UK, and Australia, please place your orders through DHL Express by Sunday, December 17, 2023, to receive them before the holidays. 

FRANCE & MONACO

Free shipping for orders over 100 EUR
Europe only

STANDARD - DHL

9€ (1-3 business days in transit)

EXPRESS - DHL

15€ (1-2 business days in transit)

EUROPEAN DELIVERY

Free shipping for orders over 100 EUR
(Europe only)

STANDARD - DHL

15€ (1-3 business days in transit)

EXPRESS - DHL

20€ (1-2 business days in transit)

UNITED KINGDOM

STANDARD - DHL

15€ (1-3 business days in transit)


EXPRESS - DHL

20€ (1-2 business days in transit)



Custom taxes are calculated at checkout and paid upfront arrival. 

You will not be charged any extra fees after placing your order and upon arrival. 

AUSTRALIA

DHL EXPRESS

25€ (2-3 business days in transit)

Custom Taxes are NOT included (only estimated at checkout).

LOST PACKAGES

Unfortunately, we are not responsible for packages that may become lost in transit. Locating the package is the recipient's responsibility. We will, however, do everything in our power to assist you.  

We ask that you select a secure delivery address, and preferably one where someone is able to receive your package directly.

WRONG SHIPPING ADDRESS

It is the customer's responsibility to locate their package if they have entered an incorrect shipping address.

Please note that if your items are returned to us, you will be fully responsible for the reshipment cost.  

If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and RTS fees.


For further information, please contact us at contacteu@thefrankieshop.com