Support
Returns

We hope you love your purchase! However, should you need to make a return, you will have 14 days from your order date to do so.

See details below.

EXCHANGE & RETURN POLICY

You may return full priced items for a refund postmarked within 14 days of your order date.  Customers are responsible for return shipping costs.

Swimwear items and Beauty items cannot be refunded or exchanged.

Drop offs are not accepted at the return address, nor are we able to accept web returns at the Paris store location located at 14 rue Saint-Claude.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current full priced item for a refund.

The Frankie Shop is not responsible for items not received due to shipping issues while in transit.

SALE ITEMS can be refunded within the European Union. 

PREPARE YOUR RETURN

Please ship your return to the address below using the trackable shipping carrier of your choice.  Kindly include the completed return form that comes inside your package (please note, all return packages must have a tracking number):

The Frankie Shop - Service Retour
13 rue des Petites Ecuries
75010 Paris
FRANCE

Please note that if we offer you a return label, we will deduct the amount of your shipping method from the refund.
You can find the shipping rates in our Shipping Policy

RECEIVE A REFUND

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for your return to be processed.

For any questions please email us at contacteu@thefrankieshop.com