You may return FULL PRICED items for a refund postmarked within 14 days of receipt.

Beauty, Swimwear & Lingerie items cannot be refunded or exchanged. 

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. please place a new order for the item and return your current Full-Priced item for a refund.

SALE ITEMS can be refunded within the European Union. 

To Prepare your Return Shipment, please complete the return form received with your order and ship to:

The Frankie Shop - Service Retour
13 rue des Petites Ecuries
75010 Paris

Please Note- Drop Offs are not Accepted at this Address nor are we able to accept Web Returns at our Paris store location at 14 rue Saint-Claude 75003.

The customer is responsible for paying for shipping costs for returning any item/s using a trackable shipping method. All shipping costs are non-refundable.

We are not responsible for items not received by us due to shipping issues.

Please note that if we offer you a return label, we will deduct the amount of your shipping method from the refund.
You can find the shipping rates in our Shipping Policy

Refunds (if applicable)

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.


Any questions please email us at

Thank you!