Refund policy

We hope you love your purchase. However, should you need to make a return, you have 14 days from the delivery date of your order to do so.

EXCHANGE & RETURN POLICY

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in, with the original tags attached.

Beauty products, perfumes and cosmetics must be returned sealed.

Underwear, bodysuits and swimwear must be returned with the hygiene protection intact.

Earrings must be returned unworn.

Shoes must be returned in their original box, placed inside another bag or protective packaging. Damaged shoe boxes will not be refunded.

Decorative and fragile items must be returned sealed and in their original condition.

We do not offer exchanges at this time. If you need a different size or item, please place a new order and return your original item for a refund.

Sale items are eligible for return in accordance with our return policy.

Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.

The Frankie Shop is not responsible for returned items that are lost or not received due to shipping issues while in transit.

PREPARE YOUR RETURN

Please use our return portal and follow the instructions to prepare your return:

https://returnsportal.shop/the-frankie-shop-europe

The cost of your return label, as indicated on the return portal, will be deducted from your refund.

Drop-offs are not accepted at the warehouse return address.

Web returns can be dropped off at our Paris store located at 14 rue Saint-Claude.

RECEIVE A REFUND

Once your return has been received and inspected, we will send you an email confirming receipt and whether your refund has been approved.

If approved, your refund will be processed and credited to the refund method selected on the return portal.

Please allow up to 10 business days for your return to be processed.