(All orders Ship from Paris- Shipping Costs are Non-Refundable)

Please allow 24-48 hours for order processing excluding weekends and major holidays

FREE Shipping for Orders Over 100€


FRANCE & MONACO

Standard - 9€ (1-3 business days in transit)

EUROPE

Standard - 15€ (2-8 business days in transit)

Express - 20€ (1-2 business days in transit)

 

RUSSIA

Delivery - 30€ (5 to 15 business days in transit)
Custom Taxes are NOT included

If you would like to place an order and we are not shipping to your country, please email us at contacteu@thefrankieshop.com.

COVID-19 - DELIVERY DELAY

PLEASE NOTE THAT THIS IS AN UNPRECEDENTED SITUATION FOR ALL OF OUR PARTNERS, AND CARRIERS MIGHT HAVE ADDITIONAL DELAYS BEYOND OUR CONTROL.

INTERNATIONAL CUSTOMERS - Please read and accept the Customs Policy below before you place your order - shipping time estimations do not include any time possibly spent in customs
 

PLEASE NOTE

Customs Policy:

Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.

**If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund**

**The customer is responsible for paying for shipping costs for returning any item/s shipping costs are non-refundable.**

**Once an order ships and is in transit it is not possible to cancel the order**

LOST PACKAGES:

Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you. We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package.

WRONG ADDRESS/PHONE NUMBER

If you have entered the wrong shipping address or phone number on your order and the carrier cannot deliver to you, you must notify us as soon as possible.

Please note that if your items are being shipped back to us, you will be responsible for any re-shipping charges.  

If you do not wish to have the order re-shipped to you, you will be issued a refund less the initial shipment charge.

For further questions contact us at contacteu@thefrankieshop.com

Thank you!